Privacy policy: Read, Relax, Enjoy!
Please read them carefully to understand your rights and responsibilities.
Welcome to SMI
SMI are committed to protecting your privacy and the security of your personal data and information. This notice explains SMI's policy regarding the processing of your personal data and is provided to help you understand how we collect, process and protect your personal data when you visit this website.
Please note that if you are a registered user and an employee of an SMI customer and you access your company's site then you will need to make sure that you also read your company's privacy policy for additional information explaining how it collects and uses your personal data.
Who we are
SMI is the data 'Controller' for any personal data that you provide to us. SMI will process your personal data in line with all applicable laws including the Data Protection Act 2018 and the General Data Protection Regulations (GDPR). The contact details for SMI and its Data Protection Officer can be found at the bottom of this notice.
How we collect your personal data and information
SMI does not obtain and process any personal data from visitors to its website other than that which is knowingly and given voluntarily.
The personal data, such as your name, postal address, email address and other relevant contact details may be collected by SMI when you populate any of our online forms. We may process such information to satisfy your requests for information and notify you by email, telephone or post about SMI's services and products. In doing so, we will provide you with an option to unsubscribe from future notifications. You may also exercise your right to unsubscribe at any other time by contacting us at the address below.
In addition to consent, SMI will process your personal data for our legitimate interests which relate to your interactions with us such as order placement, service improvement, research, marketing and also where there is a specific legal obligation.
As a registered user, SMI will process your personal data in line with contractual requirements and may also record information about which areas of the site have been visited and information such as search query parameters. This is for the purposes of improving the availability and prominence of the information most relevant to each registered user, and for the benefit of the user community as a whole. We may from time-to-time contact you as a registered users to discuss your usage of this website.
Using your personal data and information
Your personal data and information may be used within SMI's offices, departments and by authorised data 'Processors' for the purpose of supporting the services we offer to you. Our staff and authorised data 'Processors' will only use your information to the extent needed to perform their business functions.
SMI may disclose personal data and information if it is required to do so by law, Court order or for the prevention of fraud or crime or if we believe it is necessary to defend the rights, property or personal safety of the SMI website or its visitors.
Recruitment
If we receive your CV, this is likely to contain sensitive or 'special category' personal data. Although this does not form part of any initial contract with us, this and other relevant personal data that you provide or that we ask you for is a necessary step prior to entering into any future contract with SMI. No decisions will be made solely by automated decision-making (including profiling). A separate privacy notice will be made available to you as part of the recruitment process.
Non-disclosure to Third Parties
SMI does not supply your information to third parties with the exception of our partners but may use your personal data for marketing and other purposes which will be described at the electronic or physical point of collection at which point you will be provided with the option to opt out. You can at any time change your option and opt-out of receiving information from SMI by contacting us through any of the channels provided by this website.
International Transfers
Transfer outside the EEA: No personal information collected via our website is transferred outside of the EEA.
Security
SMI Ltd operates an Information Security Management System (ISMS) and Quality Management System both of which are certified to ISO27001:2013 and ISO 9001:2015 respectively.
Other Sites
This website may contain links to other third-party websites. These third party websites are not owned or controlled by SMI and we do accept no responsibility for their content, their privacy policies or how they treat information obtained from their users.
How long we keep your personal data and information for
We will retain your personal data for as long as it is necessary for any contract you hold with SMI or until you unsubscribe from any notifications that you have been receiving. Once any personal data is no longer needed, it may be fully anonymised and used for analytical purposes.
Your Rights
Subject to some legal exceptions, you have a right to request a copy of the personal data and information that we hold and process about you. Similarly, you also have other rights in relation to rectification, erasure, restriction, data portability, objections and automated decision making. If you would like a copy of some or all of your personal data or wish to exercise or discuss your other rights then please contact the SMI Data Protection Officer using the contact details at the bottom of this page.
You have the right to complain to SMI about the way your personal data and information is processed. Please contact the SMI Data Protection Officer using the contact details at the bottom of the page. If you remain dissatisfied then you may also complain to the Information Commissioners Office. They can be contacted at:
Information Commissioners Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.
Cheshire.
www.ico.org.uk
Representation for data subjects in the EU
We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and your point of contact. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data).
If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/17214333001
Acceptance
This Privacy Policy was last updated in February 2022. By using the SMI website you agree to the collection and use of your personal data and information as set out in this Privacy Policy. If we change this Privacy Policy in any way, these changes will be posted on this page.
Please contact us with any questions, concerns or commens you have about this policy to:
SMI Ltd
208 Queens Road
Beeston
Nottingham
NG9 2DB
Email: enquiries@smicare.com
Telephone: 0115 922 9241
The Data Protection Officer may be contacted directly by sending an email to dpo@smicare.com
We record calls with potential customers to
- Resolve any dispute arising from services discussed, solutions offered, questions answered within the call after the fact to ensure all services promised are delivered within contract scope
- Protect staff and potential customers alike
We record online training and video calls with current customers to:
- Use as training aids for our customers, copies of training sessions can be sent upon request and on confirmation that all within the session agree to this information being shared
- Resolve any dispute arising from training given, questions answered within the call after the fact to ensure all services delivered within contract scope
- Protect staff and customers customers alike
We do this in the interests of offering a good service, being a good employer and to protect all parties within each call including our own staff. If you object to this, you have the right not to join any video calls with SMI or you can leave the video call when you are told that it is being recorded prior to joining.
Sometimes, calls may not be recorded if:
- A team member is using equipment which does not let video calls be recorded
- There's a technical fault with the hardware/software used
How will Video call recordings be used?
Calls with potential customers will only be processed if a contract dispute arises after they become a customer and cannot be resolved by any other means. The recording provides undisputable evidence of promises made by SMI pre contract with the potential customer and resolve any allegations made.
Online training and video calls with customers will only be processed if:
- Upon your organisations request they wish to get a copy of the video, for example, for sharing with other team members who were unable to attend the call on the proviso that all parties present in the recording, including SMI staff agree to this being shared in writing
- A complaint arises on the quality of training delivered which cannot be resolved by any other means. The recording provides undisputable evidence of what was covered/discussed, how the call was delivered (including in tone) and whom was present thereby informing a resolution for all parties involved
How your information is shared
SMI do not share the video recording with anyone apart from as previously stated in regards to training.
How long we keep your call recording
Video recordings are kept in-line with our data retention policy and are fully encrypted in both transit and rest.
Can I request a copy of my call record?
Call recordings may have been destroyed in accordance with the data retention schedule. If the recording is still available, you can request a copy of your conversation by contacting SMI Ltd.
General Limitations
In accordance with the Modern Slavery Act 2015, SMI Limited ('SMI') is committed to a work environment that is free from human trafficking, forced labour and unlawful child labour (collectively 'human trafficking and slavery'). It also strongly believes that it has a responsibility for promoting ethical and lawful employment practices.
Accordingly, SMI will not knowingly use unlawful child labour or forced labour in any of the utilities and/or other commodities, products and/or services it provides, nor will it accept commodities, products and/or services from suppliers that employ or utilize child labour or forced labour.
Rationale
Human trafficking and slavery are crimes under UK and international law. These crimes exist in countries throughout the world. This policy statement thus defines SMI's commitment to ensuring that human trafficking and slavery does not exist within its own business, but also provides how SMI will make efforts to eradicate the same from other businesses with whom it shall maintain a relationship (and especially from within its supply chain).
SMI has appointed it's Managing Director as its senior compliance officer (its Anti- Slavery and Human Trafficking Officer) and will take appropriate steps to ensure not only its own compliance but also that these requirements are followed by its suppliers, subcontractors and/or business partners (collectively by its 'Suppliers') worldwide.
All Suppliers are therefore required to adhere to the following:
Definitions
Human Trafficking: the recruitment, transportation, transfer, harbouring or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability or of the giving or receiving of payments or benefits to achieve the consent of a person having control over another person for the purpose of exploitation.
Forced Labour: all work or service, not voluntarily performed, that is obtained from an individual under the threat of force or penalty. Harmful Child Labour: consists of the employment of children that is economically exploitative, or is likely to be hazardous to, or interfere with, the child's education, or to be harmful to the child's health, or physical, mental, spiritual, moral, or social development.
Definitions
- Will not use forced or compulsory labour, i.e., any work or service that a worker performs involuntarily, under threat of penalty;
- Will ensure that the overall terms of employment are voluntary;
- Will comply with the minimum age requirements prescribed by applicable laws;
- Will compensate its workers with wages and benefits that meet or exceed the legally required minimum and will comply with overtime pay requirements;
- Will abide by applicable law concerning the maximum hours of daily labour;
- Will not engage in any practice of slavery, servitude, forced labour, compulsory labour and/or human trafficking outside the UK which would constitute an offence if that conduct took place within the UK;
- Will ensure that any sub-contractors or suppliers from whom they source goods and/or services for incorporation in those supplied to SMI also adhere to these requirements.
Certifications
Suppliers will certify compliance with this Policy and there adherence to relevant human trafficking and slavery laws in each of the relevant countries in which they operate.
Audits
Upon request, Suppliers must be able to demonstrate compliance with this Policy to the reasonable satisfaction of SMI. SMI may perform periodic audits on this Policy and Suppliers are expected to fully co-operate with any such audit
Consequences
Any breach of this Policy (including by a Supplier) can be reported (in confidence, if required) by contacting SMI's Managing Director (in his capacity as SMI's Anti- Slavery and Human Trafficking Officer).
Reporting
SMI takes any breach of this Policy extremely seriously.
Suppliers who are found to have or be engaging in human trafficking and slavery or which refuse to co-operate with any audit to verify compliance with this Policy will be liable to have any supply agreement, arrangement or other contract with SMI terminated immediately, without compensation.
If a Supplier to SMI is found in violation of this policy, SMI will take prompt action which may include terminating any supply agreement, arrangement or other contract with that Supplier (as above). It shall also take such other (remedial) steps as the Anti- Slavery and Human Trafficking Officer shall determine to be necessary to address the violation and seek to prevent its reoccurrence.