Friendly help from the support team.
Find answers to common questions about SMI
Remote Assistance
SMI remote support is a quick, simple, and secure way for our team to assist you directly. By sharing your screen, we can diagnose and resolve issues in real-time.
- 1
Contact the SMI team to receive your 9-digit Unique Session ID.
- 2
Enter the key in the field provided to initiate the secure connection.
- 3
Click 'Connect' to allow secure remote access.
Secure Access: Remote functionality requires a Unique ID provided by SMI. During the session, your screen, mouse, and keyboard will be shared with an SMI technician. You remain in control and can terminate the session at any time.
What solutions does SMI provide?
Staff.Care: Comprehensive workforce management, eRostering, HR, training/skills tracking, and payroll integration.
How do i contact the SMI support team?
Email: support@smicare.com, Tel: 0115 922 9241
Is the software hosted on-premise or in the cloud?
We offer fully managed UK cloud hosting compliant with ISO 27001, ISO 9001, and GDPR standards, minimizing internal IT overhead. On-premise deployment options are also supported depending on your IT infrastructure requirements.
How long does onboarding and implementation typically take?
Implementation timelines depend on organization size and selected module configurations. SMI provides dedicated project management, data migration support, and change management services to ensure on-time delivery within budget.
Can Staff.Care handle complex, non-standard payroll rules?
Yes. Staff.Care includes a flexible payroll interface that automatically calculates bespoke enhancements, overtime multipliers, and shift allowances before exporting directly to your payroll provider.
Need help with your SMI software?
Contact our support team for help with your SMI service.
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